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Returns and Refund

Koarra is committed to maintaining a long-lasting relationship with our customers by providing them NO QUESTION ASK 7 DAYS RETURN/REFUND POLICY

Please email us at help@koarra.com within 24 hours of delivery if the customer received an item that was damaged, had a manufacturing defect, or was sent in error. Include your order number and a few images of the damaged item. Any customized products cannot be returned. 

Koarra makes returning as simple as ordering. You can contact us by email at help@koarra.com with subject line “Return – Order Number” or through WhatsApp, or by submitting a return request in the "My Account" section of the website. We will schedule a time for our shipping partner to pick up the original item with your assistance. Make sure the item is in good condition and is brand new.

RETURN & REFUND

  • Return requests is to be placed within 7 Days of product delivery.
  • Customers can go to their Order Detail page from My Account section and can place Return Request. The Return request button will only be available for 7 days after the Product gets delivered.
  • If you have done online payment, your refund will be credited into your bank account within 2 to 5 days.
  • If you have done cash on delivery, you need to provide us your bank account no., bank name and IFSC code. We will refund your amount via NEFT or IMPS within 2 to 5 days
  • Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

CANCELLATION

Only within 24 hours of placing the order, not after, may the buyer cancel it. If you cancel an order and it is prepaid, it could take 2–5 working days for the refund to appear in your account after the cancellation. 

FOR CUSTOM ORDER

Every consumer should have a good experience with us. However, since a custom order has already been created and made to your specifications and cannot be sold to anyone else, it is not very viable for us to give refunds and exchanges. If an item is broken or defective, we will replace it for free. Please email us at help@koarra.com from the email you used to place the order. Refunds and exchanges are only available once per order. We will send out your exchange package from our warehouse after the return shipment has been picked up from your location.

Premium Packaging

When It Comes To Delivering A Piece Of Jewelry As A Gift. Premium Jewelry Packaging Is The Height Of Luxury And Elegance The Packaging Is Essential To Improving The Overall Gift-giving Experience. The Package Includes One Of The Best Jewelry Boxes. A Leather Jewelry Holder And A Cleaning Cloth.

Thick Layer of Gold Plating

To Create A Beautiful Gold Finish. A Layer Of Gold Is Deposited Onto The Surface Of A Base Metal, Such As Silver A Thick Layer Of Gold Plating Is Used To Increase The Brilliance Of Jewelrys Appearance And Durability Our Every Piece Of Jewelry Is Plated For A Durable Finish That Is Hypoallergenic Nickel- Free And Lead-free.

Brilliance Diamond

To Ensure The Highest Of Brilliance. Durability And Beauty in Our Jewelry. We Use Simulated Diamonds Of AAA Quality. Simulated Diamonds AAA Quality Are Recognized For Their Extraordinary Brilliance And Glitter. They Are Essentially Identify Finely _ Cut Facets. Which Amitate The Flaming Brilliance Of Actual Diamonds.

New Age, Modern and Distinctive Design

All Of Jewelry We Create Is Modern And Distinctive Individuals Can Show Their Personalities And Uniqueness Through Modern Jewelry. In Order To Develop Works That Appeal To A Variety Of Preferences. We Explore With A Wide Range Of Materials. Shapes, And Colors. There Are Endless Ways To Express Your Self With Hour Jewelry.