Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Once your order ships, a tracking link will be shared via email for real-time updates.

Yes. All KOARRA pieces are crafted in 92.5 sterling silver and engraved accordingly. Our silver is lead-free, nickel-free, and hypoallergenic — suitable for sensitive skin.

Yes. Every piece carries the 925 hallmark, discreetly placed within the design.

Absolutely. Each order arrives in signature KOARRA packaging, including a premium jewellery box, soft cleaning cloth, protective pouch, and occasion-ready gift presentation.

Gently wipe with a soft cloth after each use. Avoid contact with perfumes, sprays, and water to preserve its finish.

Yes. All pieces feature a durable finish that is nickel-free, lead-free, and hypoallergenic.

We recommend personal receipt of the package. If unavailable, a trusted family member or neighbor may accept delivery. A signature is required for security.

Our courier partner will attempt delivery up to three times on consecutive days.

Yes. Please contact our customer care team, and we will assist you promptly.

Changes are possible before dispatch. Once shipped, modifications cannot be made. You may cancel and reorder prior to packaging without any cancellation fee.

For security and insurance purposes, COD packages cannot be opened prior to payment. If the outer seal appears tampered with, please refuse delivery.

Yes. We offer a 7-day free return policy. Please refer to our detailed return policy for terms.

Returns cannot be handed to courier personnel. Please initiate a return through your account or contact our customer care team for assistance.

Exchange orders are dispatched within two business days of receiving the returned item.

Kindly contact us through our contact page. We will be happy to assist you.